Please read these terms and conditions of use very carefuly. By accessing this website, you agree to be bound by the following terms and conditions of use.
1. This service is brought to you by DIAL DIRECT TELECOM SL hereinafter referred to as "DDT". The
“Agreement Holder" is hereinafter referred to as the "Customer".
2. The DDT products and services are not to be used in conjunction with other similar services. 3. Responsibility for monies owed, either by the pre-paid or post-paid facility, is solely the responsibility of
the customer. Any charges incurred by DDT in the collection of debt and any charges made to DDT by the
banks or any other institution for presenting or refusing direct debits or credit card transactions will be
passed on to the customer. The customer authorizes DDT to use the customer’s bank account and / or
credit card details supplied for the pursuance of settling outstanding payments to DDT in any way DDT
4. Any charges due to disconnection for non-payment of accounts will be passed on to the customer.
5. Post-paid accounts will be debited either by bank debit or credit card debit and it is the responsibility of
the customer to ensure there is sufficient credit to pay the accounts in full.
6. There are no registration fees charged by DDT. In the case of pre-payments, a minimum of 30 euros or
an estimated value of the agreement holder’s monthly usage, whichever is the greater shall be paid by the
customer in advance of using the service. Unused credit is non-refundable but will stay on the DDT
account to be used for a maximum of 18 months.
7. DDT is not responsible for any problems on the network resulting in temporary or long term loss of
service. There cannot be any claims on DDT of whatsoever nature for such loss of service with the exception
of those acknowledged in the Spanish legislation including those of article 115 of the RD424/2005.
8. On the signing of this agreement, the customer gives DDT consent to use the details contained in the
agreement for the purpose of billing and in any way DDT feels it will benefit the customer, subject to the
laws and regulations in Spain.
9. It is DDT´s policy to work on behalf of its customers to achieve the best rates and services and therefore
DDT reserves the right to change services and prices without prior notice.
10. A customer help line is there for your convenience between the hours of 09.00 (GMT) and 17.30 (GMT)
Monday to Friday : 902 107 111.
11. Monthly admin. charge of 0,60€ is only levied if calls are made in the month or ADSL service is contracted.
12. There is a one off, non-refundable connection administration charge of 10,€ per line for DT OneBill (line
rental). This must be paid up front in order to initiate the application.
13. The price of the DT OneBill line rental is of 13,97€ (IVA not included) and is paid one month in advance.
This price includes;
- Land line rental, Caller Identification, Call waiting Identification & Call Divert (if busy).
It is possible that some of these functions need to be activated by dialling a sequence on your handset. For
further information please call 902 107 111.
14. Once DT OneBill takes your line rental away from Telefónica, there should be no reason to receive any
further invoices from Telefónica UNLESS there are specific call plans that you have contracted with
Telefónica. DDT will not take responsibility for any further charges or possible bills sent by Telefónica.
15. DDT will not supply DT OneBill clients with telephone handsets. It is assumed that the client already
owns an analogue telephone. Direct Telecom will not take responsibility if the client is invoiced by Telefónica
for the telephone originally obtained from Telefónica when the land line was initially installed.
16. Duration: This agreement will have a duration of 18 months and will be automatically renewed at the
end of the period unless and until either of us gives the other written notice of termination at least 42 days
before the relevant anniversary. This agreement may be ended immediately by the client if DDT breaks a
term of this agreement, which after written notice has not been rectified within 14 days. DDT reserves the
right to terminate this agreement immediately in the event of at least 2 non-payment of any outstanding
accounts where payment has been requested. Should you terminate your agreement before the end of the
contractual period, you may be liable to a termination fee and all outstanding invoices must be settled
DT OneBill (UK/DE) 250 plan: This plan includes DT OneBill Line Rental for 13,97€ as described in point
13 above, and also includes 250 minutes per month to either UK or Germany land lines. This plan costs
19,99€/month. The 250 minutes do not roll over or accumulate if unused.
ADSL VoIP Modules (part 3): (All excludes special rate and non geographic numbers)
Module 1: EU ADSL:
ADSL Standard plus 300 VoIP minutes per month to land lines in 16 European Countries:
Austria, Cyprus, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxemburg, Netherlands,
Norway, Poland, Portugal, Sweden & UK.
Module 2: USA & CANADA:
ADSL Standard plus 300 VoIP minutes per month to USA & CANADA
Module 3: AUSTRALIA & NEW ZEALAND:
ADSL Standard plus 300 VoIP minutes per month to land lines in Australia and New Zealand
Module 4: ASIA:
ADSL Standard plus 300 VoIP minutes per month to land lines in China, Hong Kong, Singapore and
By signing this agreement, you acknowledge you have read and accept the terms & conditions related to
the ADSL service. These conditions are available on a separate document and will be provided when
enquiring for the ADSL service. A copy will also be sent once the application is confirmed.
Line Guard: By contracting Line Guard, Direct Telecom will cover costs incurred by Telefónica in the event
of minor internal repairs such as changing the PTR, the internal line or phone socket as well as the time
and travel costs presented by the engineer. For every contract period, Line Guard will cover a maximum of
100€ worth of repairs. If the client decides to authorise a repair with a superior amount that is billed to
Direct Telecom, then the difference payable will appear on the next client invoice. Line Guard is only valid
for residential clients with ordinary analogue (RTB) landlines. Line Guard does not cover RDSI (ISDN) lines
or repairs in business premises. Faults/repairs are reported/requested to DDT during office hours:
The facility to pre-assign or preselect an operator allows the users of land line telephone services available
to the public to allocate the operator they wish to use for their call traffic, in accordance with the modality of
the selected preselection without the need to previously dial the operator selection prefix (1051) for DDT in
DDT will offer this facility to clients so long the dominant operator (Telefónica de España S.A.U) implements
the necessary operator preselection mechanisms for the lines of the subscribers connected to the digital
telephonic exchanges, in accordance with the “Report 1/2001 of 21st of June from the Comisión del
Mercado de las Telecomunicacíones, regarding the implementation of operator preselection by the access
operators obliged to provide in the public network market of land line telecommunications.
Preselection is the simplest routing modality for the client, as it can guarantee the correct call routing of the
type of calls that the client has contracted, without the need of additional action in the client equipment. It
eliminates the need to dial the 1051 prefix, reprogram the switchboard (centralita) or install a dialling
device, achieving complete independence from equipment.
In order to correctly process the call preselection through DDT, the client must return the present application
correctly completed and signed on the reverse, assuming in virtue of this application that your calls,
depending on the type of chosen preselection, will be transferred from Telefónica to DDT for call routing
and management. If the client while making a call introduces a prefix from an operator other than DDT,
then Telefónica will transfer the call routing through the operator that owns the prefix, with independence of
the operator preselection made.
DDT will inform the client of the facility activation the moment Telefónica de España S.A.U informs DDT
that the preselection has been carried out. The client will be required to continue using the 1051 prefix until
the activation of this service has been confirmed.
In the case of being operator preselected, it is not possible to be simultaneously preselected with another
Types of preselection or modification of the contracted preselection.
-Long distance preselection: all provincial, inter-provincial and international calls to land lines or mobiles
will route through DDT.
-Global preselection: all long distance calls, metropolitan calls to landlines or mobiles will route through
- Inclusion of metropolitan calls: all metropolitan calls as well as long distance calls to land lines and
mobiles already contracted. This option can only be contracted if the client already has long distance
- Global Extended preselection (DT OneBill): Includes provincial, inter-provincial and international land
line and mobile calls as well as calls made to intelligence networks (includes personal numeration and
excludes automatic reverse charged calls as well as radiosearch services and calls generated by supplementary
services). For your own security, calls to services of additional charges (807, 806, 807, 905 and
907 numbers) have been blocked by default. Access to these numbers can be enabled if the client applies
and if required, a consequent client risk analysis will be performed by BT/DDT before approval. The Global
The DT OneBill service allows DDT to bill the client for the (1) connection (alta) of the line, the calls that
cannot be preselected (except calls routed by dialling the prefix of an operator other than Telefónica (2),
the monthly telephone line rental fee (3), the supplementary services associated to the line (except closed
user group services, RPV and telecomputed services (4), rental and maintenance services of the line
subscriber’s terminal equipment and if it is the case, any other services charges presented by Telefónica
(1) Where possible, the service also allows for the possibility to contract a new line. In this case, DDT
proceeds to charge for the corresponding connection (alta).
(2) The DT OneBill service will not allow the 1077 prefix from Telefónica to be dialled from the date of
modification in the commercial management system associated to DT OneBill line.
(3) The types of lines that can be used for this service are the individual analogue lines, the TRAC lines
migrated to GSM/LMDS/Satellite and the basic digital RDSI lines. Contracting the service on a RDSI line
implies that all lines associated to the access line will be preselected.
(4) Due to the incompatibility of such services, they will automatically be cancelled with Telefónica once the
DDT service is contracted.
(5) In the event that Telefónica was to present an additional charge to the client for services not included
previously, then these will be billed by DDT to the client.
The client is to pay DDT for each and every one of the concepts corresponding to service
provided and according to the rates established and announced to the client as well as Published on the
DDT website (www.direct-telecom.es) DDT will inform the relevant organisations of any modifications
made to the rates within at least 10 days and to the client within at least one month before the modified
rates are valid. The notification to the client may be done through the DDT website (www.directtelecom.
es) as well as alternative means, and if requested by the client, the notification can be sent in
writing. With this service, and with the previously mentioned exceptions, the client understands that their
billing contract is modified with Telefónica in a way that the client will receive one unique bill from DDT for
all the voice services contracted and associated to their telephone line where the client must only contact
DDT for any further service management included with the service.
In order to correctly process the service application of DT OneBill line and to ensure the
correct running of the service, DDT must count on the relevant data relating the client to Telefónica.
Amongst this data can be anything related to billing, payments, non-payments and additional services that
are contracted. By the same token, once the service has been contracted, DDT will have to pass certain
client data on to Telefónica such as personal ID number changes, subscription data or service suspension
data. For this reason, the client authorises DDT, BT and Telefónica to share the necessary information.
DDT informs the client that in the event of the client suspending the service with DDT, or DDT
suspending the DT OneBill line service (denominated as Acceso Mayorista a Línea Telefónica or AMTL),
then Telefónica will automatically take over the billing and provisioning of service of all the services
previously contracted with DT OneBill line.
DDT will be able to temporarily suspend the DT OneBill line service in the event of the client
not paying invoices or being in debt with DDT. The client will be automatically set to debt status if the
payment of the outstanding amount is not paid on time, without a need of further requirements will also be
obliged to pay interest on delayed payments as established in the land line service contract.
The client will be able to process the suspension of the preselection service as well as DT
OneBill line service with DDT (as indicated in point 16) as well as Telefónica.
If the client decides to suspend the services via Telefónica, then the client must also inform
DDT so that DDT does not continue to bill the client.
DDT will be exonerated from any responsibility and can continue billing for the service if the
client does not communicate these circumstances to DDT, limiting the responsibility only to refund the
client for the quantities billed where DDT have not been billed by BT or Telefónica.
This is also applicable if the client decides to contract services with an operator other than DDT.
The cancellation of the preselection service and/or unique billing will also cancel the DT
OneBill line service unless the contrary is requested by the client.
The preselection service and the DT OneBill line service are jointly provisioned with the DDT
land line service (DT OneBill). The service provisioning conditions are applicable in all the aspects not
contemplated in this document.
- Individual: This is the preselection of one single land line number. It is possible to individually preselect
individual lines and individual numbers of a basic access land line, of a analogue switchboard (centralita),
analogue link lines, primary access lines or of ISPBX groups.
- In blocks: Is the unitary form preselecting a group of telephone numbers that belong to the same basic
access, to one analogue switchboard (centralita) or analogue link lines, to a primary access or a ISPBX
group. When preselecting in “block”, if one line is preselected of any of the forms of access, then all lines
associated to the main access will be preselected.
CLAUSE ON PROTECTION OF DATA OF A PERSONAL NATURE
The data of a personal nature that are facilitated will be recorded in a file of which DIAL DIRECT TELECOM,
S.L., a company of Spanish nationality, Tax ID Code: CIF: B-38585204, domicile at C/La Borda Nº1,
Rosa de los Vientos Local AL1, Adeje 38670, Santa Cruz de Tenerife, España. Under the scope of Section
5 of the Statutory Act 15/1999, on the Protection of Data of a Personal Nature, DIAL DIRECT TELECOM,
S.L. complies with the regulations in force and the personal data are included in a File entered in the
General Data Protection Register with the name “Clients” and its purpose is the proper processing of the
personal data necessary for the suitable and complete identification of the Client. It is thus guaranteed
comprehensive attention, offering information about the services provided, for the appropriate management
of the established relationship, for the provision of the necessary services object of the contract
signed, to respond to enquiries and requests and to obtain statistical data about the same, applying all of
the Security Measures considered in the Royal Decree 1720/2008, of December 21, and the other regulations
concerning the Protection of Data of a Personal Nature, as a guarantee in the confidentiality of the
processing of data. DIAL DIRECT TELECOM, S.L. undertakes to comply with the duty to keep the data of
a personal nature concerning the Client secret, adopting the measures necessary so as to prevent the
alteration, loss, processing or unauthorised access to the same, taking account of the state of the technology
at all times.
The information contained in our Files is confidential and privileged and it is intended to be processed
solely by the people who have access to the personal data of the Client as users authorised by DIAL
DIRECT TELECOM, S.L. and any dissemination, distribution or reproduction of the information processed
is completely prohibited. The time for the preserving of the data of the Client by DIAL DIRECT TELECOM,
S.L. will be the time for which the relationship with the Client lasts, and once this has been completed, the
data will be maintained for the time necessary for the fulfilment of the obligations of invoicing and collection
and of any other obligation established by the Law. The Client grants its consent for the communication of
its data to those entities that are associated with DIAL DIRECT TELECOM, S.L. for the provision and
maintenance of the services offered and/or contracted.
The Client expressly authorises DIAL DIRECT TELECOM, S.L. to process its personal data with the aim
of undertaking commercial actions and commercial and advertising promotion, whether of a general nature
or adapted to its personal characteristics, referring to the products, services rendered or of added value
that come from DIAL DIRECT TELECOM, S.L. or Companies of the same group or Partnership Entities,
by means of electronic communications, SMS/MMS, regular mail or other equivalent means, with this
consent always being revocable in nature, without retroactive effects.
At all times the Client is able to exercise the rights of access, rectification, cancellation and opposition in
writing, accompanied by a photocopy of its National Identity Document, before DIAL DIRECT TELECOM,
S.L., to the address C/La Borda Nº1, Rosa de los Vientos Local AL1, Adeje 38670, Santa Cruz de Tenerife,
The client expressly authorises Dial Direct Telecom S.L. to pass on to BT/DDT any information obtained
related to my contractual relationship that is necessary to correctly process and provide the contracted
Dial Direct Telecom S.L. is an authorised distributor/reseller for VoIP Direct S.L.
Note: It is highly recommended that any CONTACT between the client and Telefónica is communicated to
DDT immediately in order to make sure no involuntary changes are made to the line by Telefónica.
Processing the preselection application.
The client will have to review the content of the data overleaf, correcting any incorrect information that may appear. In the event where the client of DT OneBill is not the actual line holder, then the line holder’s data will also
need to be provided in the form which will need to be signed by the line holder.
The client must specify the telephone numbers of the lines that the client wishes to preselect in part 2, as well as indicating the corresponding preselection unit.
The client must sign and return the two copies of this application. We recommend that the client also keeps a copy.
In accordance with the current regulations, the facility to preselect is compatible with the supplementary services the client may have contracted with the access operator, three way conference, immediate call divert, call
waiting indicator and network answer phone, where the network operator will be responsible for maintenance of the mentioned services and the telephone line installed, unless the DT OneBill line service is contracted in
which case the previously mentioned services will be billed by BT/DDT to the client.
Consult BT/DDT, calling 1433, in the provinces where the service is available. To contact DDT directly, please call 902 107 111 (mon-fri: 09:00 - 17:30 GMT) V.2009/08/26.2