Ordering Services

Q. How do I order a product or service from you?

Q. What information do I need to give to you?

Q. Why do you need this information?

Q. Do you provide customer support?

Q. How do I find out what special offers are currently available?


How do I order a product or service from you?
Please complete the secure online form by first selecting the service you require and clicking on the "Apply Now," buttons, or if you prefer just telephone an English speaking sales operator on: 902 995 338

What information do I need to give to you?
You need to give us your full name and address as it appears on a utility bill, your personal identification number, ie. Passport and NIE number, your landline or nearest landline number to you if applying for a landline. We also need your 20 digit Spanish bank details and a mobile contact number.

Why do you need this information?
The more information you give us helps us correctly identify both the location of your property and the exchange that serves you. Installation costs are debited from your bank account, monthly rental and service costs can be paid at your bank or you can set up direct debit. An engineer will then contact you on your mobile phone or contact number given, to arrange a convenient time prior to installation or delivery.

Do you provide customer support?
We have introduced online support for unresolved issues. We also provide “How to use guides” and technical installation manuals for our customers in English, to help you understand, use and enjoy Telefoñica´s products and services more. Our sales operators will always guide you to the correct department to resolve any problems you may experience.

How do I find out what special offers are currently available?
All special offers are published on this website, next to the appropriate product.