Broadband and e-mail support

Q. I need help to install my Telefonica modem or router?

Q. How do i setup my free e-mail address with Telefonica Net?

Q. How do i setup Outlook Express With Telefonica?


Q. I need help to install my Telefonica modem or router?

This step-wise troubleshooting guide will lead you through the process of checking your computer, ADSL equipment, and software settings to get your ADSL service up and running.

Reboot the Computer
It seems trivial, but you should always begin troubleshooting computer problems by rebooting your computer! This is particularly important if your computer has worked fine in the past and only just began to exhibit problems.

Disconnect the ADSL Router
Power-cycling the router causes it to re-synchronize the DSL signal and the network connection to your computer.

Turn the DSL Router off and unplug it. Then wait 30 seconds
Plug the DSL Router back in and turn it on. Wait another 30 seconds
Restart your computer.
Remove Any Network Devices
If possible, remove any network devices (such as hubs, wireless routers, or network switches) that sit between your computer and the DSL router. By running your computer directly into the DSL router, you can eliminate the possibility that another device on your network is causing the problem.

With the exception of your DSL router, ensure that all devices plugged into the phone line, including fax machines, satellite receivers, and alarm systems, have a ADSL line microfilter on them. These filters prevent interference with your DSL signal. The DSL router should be the only unfiltered device on the phone line.
The phone cable coming from your DSL Router should plug directly into the wall outlet. Try bypassing any splitters or other devices as they can sometimes cause interference with your ADSL signal. We suggest you remove and re-plug the phone cable into the ADSL Router and the wall jack to ensure the cable is plugged in securely. The cable should ‘click’ when it is pushed into place
Try moving the Router along with it's power supply and phone cable to a different telephone wall jack. There may be internal wiring issues causing problems with a specific wall jack or group of wall jacks at your location.

Check for Firewall
If you are running a third-party firewall program on your computer, such as Norton Internet Security or Zone Alarm, these may be interfering with your computer’s ability to access the Internet. Try disabling any firewall program that you have running.

Q. How do I setup my free e-mail address with Telefonica Net?

Once you have received your ADSL kit, usually up to a week later you will receive a letter from Telefonica with your E-mail username (960445667@telefonica.net) for example and the contrasena (password) underneath.
If you do not receive this letter you can call 900 502 010 from your adsl line and they will be able to advise you of your e-mail username and password.) Once you have the username and password click the link below and enter your user name and password... http://telefonica.terra.es/paneldecontrol/activacion.htm
You can now sign up for a new e-mail address.

Q. How do I setup Outlook Express With Telefonica?

Before you setup outlook express you need to make sure you have setup a Telefonica Net e-mail address (See Above)
1. Open Outlook Express.
2. Go to Tools and select Accounts.
3. Click on the Mail tab.
4. If you have an existing account under this and want to remove it, then click on it once and hit remove. If you don't have any accounts under this, then go to step 5.
5. Click on Add and select Mail.
6. Put in your real name when it asks for display name, then press next.
7. Put in your e-mail address, then press next. (eg. brianjones$telefonica.net)
8. "My incoming mail server is a (POP3) server."
9. Your incoming mail server will be pop3.telefonica.net.
10. Your outgoing (SMTP) server is smtp.telefonica.net, check the box "My outgoing server requires authentication"
11. Account name will be your username, and password will be your password, remember to check box "Remember Password" then press next.
12. Then press finish.
13. Now press close on the Internet Accounts.
14. You have successfully configured Outlook or Outlook Express!
NOTE: Your e-mail username is the same as your e-mail address, for example brianjones$telefonica.net.
Your password is supplied with your username, if you do not have this call 900 502 010 from your adsl line and they will be able to advise you of your e-mail username and password.