Telefonica in English are proud to announce the launch of our new chat service.

This exciting new feature allows you, the customer, to chat to our operators online and ask them any questions you may have. From information and advice on broadband and telephone lines to advice and prices on the best packages for you. Our skillfully trained operators can answer most questions you have and point you in the right direction.

And what's more our chat service is in English and it doesn't cost you a penny!

Please note. If you are contacting us with one of the following subjects below, you will not receive a reply.

If you need to transfer your line you must click here

If your line or broadband is not working you must click here

If you wish to cancel your line or broadband you must click here

If you have a problem with your Telefonica factura you must click here

How do I contact you outside the hours or 10am - 1pm?

Don't worry if you are outside the live chat hours. Our operators work 10am - 6pm so you can send us a message and we will get back to you within 24 working hours.

To chat to a live operator click here. To chat to an operator you must have pop-ups allowed on your pc.